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"Very poor service"

A review of Pentre Gwilym House by Unhappy customer written on Wednesday 18th of July 2012


My boyfriend and I went for a meal at the Pentre Gwilym - he ordered and his meal arrived 40 mins later, despite the fact that the place was quiet. By the time he had finished his meal mine still had arrived - the bar man, who was later very rude, hadn't added my meal to the order. We were told my meal would be 5 mins (although it was chicken, so not sure how this would be achieved unless it was blasted in the microwave). After a further 10 mins (now an hour and 10 mins since initial order) my meal still hadn't come and we had to leave. When I went to the bar the bar man appeared with the food, but when I told him we now had to go, he replied with 'take it with you if you like'. We were refused a refund and dealt with in a very unprofessional and rude manner. I should also mention that there was no chef at the pub at the time and one of the bar staff was cooking. .

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Pentre Gwilym House

Map showing Pentre Gwilym House on Thornhill Road